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Engineer Assist

Pay-as-you-go engineering for ad-hoc tasks and support

At Mission Cloud, we understand that managing complex AWS environments requires flexible and specialized support. Sometimes a simple task may be out-of-scope for your team’s focus or outside of your expertise. But with Mission Control, you can get support for exactly that via Engineer Assist, your solution for on-demand engineering.


Engineer Assist is available to all of Mission Cloud’s managed services customers as a seamless way to offload small technical tasks across a variety of disciplines. With Mission Cloud engineers standing by to help, you can ensure your environment remains optimized and efficient and that you can quickly make modifications without having to pull your team out of an important sprint or scope the problem yourself.

How to Use Engineering Assist

To use Engineer Assist, simply describe your needs in Mission Control.

  1. Click on Engineer Assist in the sidebar in Mission Control and start a new request.
  2. Fill out the details of what you’re looking for, including any context you think we may need to fulfill it—don’t worry, if we need further details, we’ll reply and ask for them.
  3. We route your request to the right expert for your needs.
  4. We send you an estimated level of effort and cost.
  5. Accept our estimate, and we’ll get to work! That’s it!

Engineering Types We Support

DevOps

Supported Activities

CI/CD Pipelines
Creation, troubleshooting, modifications

Containerization
Troubleshooting, Enhancements

Lifecycle Policies
Infrastructure as Code (IaC) and policy configurations

Security
Reviews, remediations, and scanning


Scripting

Lambda functions, Python

Application Troubleshooting
Root cause analysis and recommendations

Secure Access Implementation
VPN, System Manager

Infrastructure
& Networking

Build-outs, VPC, Security Groups, Peering, Transit Gateway, ALBs, Logging

“Mission is a great partner to turn to. They're constantly there, and they never force us to do things their way. They allow us to do things our way while advising us on alternatives — but ultimately working with the approach we want to take. They go beyond just doing things to also teaching us best practices that will ultimately strengthen our cloud knowledge.”

Robert Hocking
Director, Site Reliability Engineer

AI

Supported Activites

Token Usage Review

Analyze token usage patterns, identify cost and performance improvements and other considerations for scalability 

Prompting Review

Identify improvements for accuracy, templating, reducing hallucinations, and overall performance

First review free of charge!

Prompt Engineering

Test and revise prompts to optimize according to best practices

Ecosystem Review

Evaluate your solution’s stack, including foundation models, RAG pipeline, vector stores, and agent frameworks

First review free of charge!

Looking for something you didn’t see on our list? Contact us to discuss other specialized needs or larger-scale projects.

"Mission Cloud's expertise in generative AI unveiled exciting possibilities for our data extraction process. Their innovative approach using Amazon Bedrock demonstrated remarkable potential for improved accuracy and efficiency. The agile methodology and custom Streamlit application highlighted their technical acumen and dedication to our objectives. Thanks to Mission Cloud, we've gained valuable insights that will shape the future of our healthcare technology solutions."

David Kerr
CTO, Forcura
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Get in touch

Get Engineering Support Today

Want to see how Engineer Assist gives your teams the flexibility and support they need? Reach out to us and let’s discuss where we can help.