Banking on Innovation: How Mission Enabled Constellation Digital Partners' Critical System Launch

Constellation Digital Partners, a leading integration platform connecting credit unions and community banks with fintech services, partnered with Mission to resolve a critical PostgreSQL database issue threatening a major customer launch. Through Mission's rapid response and technical expertise, Constellation successfully deployed their platform for 38,000 American banking customers while establishing a foundation for future AWS optimization.

Constellation Digital Partners provides an integration platform that connects credit unions and community banks with fintech services nationwide. Their platform enables seamless mobile and web banking integration, serving financial institutions and their customers across the United States.

Prior to engaging Mission, Constellation Digital Partners faced a critical technical challenge during a major customer deployment. The company recognized the need for specialized expertise to resolve its database issues and ensure a successful platform launch.

Constellation Digital Partners selected Mission after being impressed with their comprehensive AWS expertise during initial managed services provider (MSP) evaluations. Thomas Ferri, Director of Cloud Operations, specifically searched for MSPs with expertise in financial services "I went and sought MSPs for AWS that had a high level of success and had expertise in financial services. That's the space in which we operate. And [Mission’s] name kept coming up, and I went through their expertise and their AWS competencies and realized that they were a partner definitely worth taking the time to speak with."

Constellation Digital Partners chose the AWS cloud because of the robust infrastructure necessary for Constellation's financial services platform. The platform's specific requirements for PostgreSQL database services and proxy capabilities made AWS an ideal choice for supporting their banking integration needs. AWS's comprehensive service offerings aligned perfectly with the technical demands of their financial services operations.

Mission responded immediately to Constellation's urgent situation, demonstrating exceptional agility in crisis management. Within 90 minutes of the initial contact, Mission deployed a specialized PostgreSQL database expert who began working with Constellation's team that same business day. The expert conducted live diagnostic sessions and testing to identify the root cause of the proxy services issue.

Despite the high-pressure situation with a critical 48-hour deadline, Mission maintained both speed and efficiency in their approach. Thomas Ferri emphasized the immediate impact: "If not for the expert that Mission brought to us that same business day, it definitely would have delayed this go live." The Mission team worked efficiently within the critical timeframe, providing targeted solutions to resolve the database connectivity problems.

What particularly stood out to Constellation was Mission's ability to balance rapid response with organized execution. As a smaller firm, they appreciated Mission's straightforward approach to scope and budget, even under urgent circumstances. "It was very easy to work from a contract perspective," Ferri noted. "They went through everything very clearly and got to work straight away." This combination of speed, expertise, and clear process enabled Mission to deliver the necessary solution within the critical deadline.

The partnership with Mission delivered immediate and substantial results for Constellation Digital Partners. The team successfully resolved the critical database issue within the 48-hour deadline, enabling the platform launch for 38,000 banking customers. The project was completed under budget, using only 80% of the initially scoped hours, demonstrating Mission's efficiency and expertise.

Thomas Ferri summarized the engagement's success: "The experts at Mission were able to solve our issues, resulting in a successful go-live. It was a very rapid response, under budget, and under the scope of hours initially contracted for the job." The resolution of this critical issue prevented what could have been a significant delay in service deployment for thousands of banking customers.

When asked to describe his experience with Mission in one word, Ferri stated it was "impressive," adding that he would like to express ”how impressed we were with Mission's expertise, both in AWS and in traditional data center practices." 

This successful engagement enabled a seamless banking experience for thousands of customers and reinforced Constellation's position as a trusted technology partner for credit unions and community banks nationwide.